Dealerware Increases CSI By 27 points According To J.D. Power

JD Power study shows Dealerware increases CSI scores for dealers while eliminating costs in the service center.

+27

Customer satisfaction scores are 27 points higher for dealers using Dealerware vs those who do not.

$65/vehicle

Average monthly costs eliminated (fuel, tolls, etc.) for dealers while increasing customer satisfaction scores.

Do you want to increase your CSI score?

According to the JD Power 2018 CSI survey, customer satisfaction scores increased by 27 points for dealerships using Dealerware compared to those not using the solution.

The 27 point increase was seen within Service Initiation, one of the largest areas of the survey. It specifically highlights service departments that use Dealerware for their courtesy loaner program compared to dealerships that offered a courtesy loaner with any other competitor.

dealerware jd power csi

What explains this difference?

Within CSI, the Service Initiation Index represents overall satisfaction as indexed by rating questions such as Ease of Scheduling Service Visit and Timeliness of Drop-off Process. These two data points represent much of what makes up the customer experience.

And just looking at these two data points, the Dealerware scores are significantly higher than with non-Dealerware loaner programs.

dealerware jd power csi

How does Dealerware make such a positive impact on customer satisfaction scores?

Simply put, Dealerware helps dealers become more profitable by taking a fresh approach to one of dealerships’ most pressing problems today, loaner fleet management.

By using a fully mobile platform, we elevate the customer experience by reducing a process that used to take 30 minutes down to 60 seconds, all while saving dealers hundreds of thousands of dollars a year.

dealerware jd power csi

More articles

The Loaner Fleet Playbook

This comprehensive guide provides the blueprint for service departments to streamline business processes, standardize daily tasks, and improve customer satisfaction.

jaguar land rover logo
Customer Stories

Customer Story: Jaguar Land Rover Chandler

For too long, Jim Deboy, Service Manager at Jaguar Land Rover Chandler, managed the dealership’s courtesy vehicle program using a system that was outdated and lacked the important features he needed to run a successful operation. Now with Dealerware, the dealership is eliminating costs, creating program efficiencies, and elevating the customer experience.

Audi logo White
Customer Stories

Customer Story:
Audi Grapevine

Tolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money after bad. The choice was either to not manage the process and eat the cost, or allocate valuable employee resources toward the tedious process of trying to connect contracts to tolls for payment.

Request a quote

Schedule a demo

Let’s talk numbers.