Time is Money

Audi Wallingford increases customer experience through time-saved

Program Highlights

482

Employee Hours Saved

Over Six Months

21,000

Minutes Given Back to Customers

Over Six Months

Dealership:
Audi Wallingford

Location:
Wallingford, Connecticut

Fleet Size:
29 vehicles

Products:
Dealerware Software, Connected Car Devices

Customer experience matters

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a total of 21,000 minutes, dramatically increasing their customer’s experience.

Not only that, but their employees saved 482 hours by using Dealerware’s fully connected mobility solution, giving them more time to focus on more high-value tasks.

“In addition to a faster process of getting customers into service loaners, Dealerware’s connected car devices automatically capture necessary vehicle information, like fuel and mileage, without employees having to check it manually. Now, our service team is spending more time on high value tasks and is able to focus on providing an even better customer experience.”

Michael Coughlin, Audi Wallingford