Dealerware for OEMs

Dealerware is the engine that drives dealership profits and elevates customer experiences.

The platform allows us to transact with customers in a way they are becoming accustomed to at other retailers, and the shift has had a measurable positive impact on our CSI.

Craig AndersonCorporate Controller for Hennessy Auto Group

Digitalization

Modernize legacy processes through fully mobile, fully connected solutions

  • Eliminate paper processes to drive greater efficiencies
  • Automate loaner agreement charges to eliminate costs
  • Elevate customer experience by saving them time and aligning expectations

Data Security & Compliance

  • Dealerware is compliant with the Payment Card Industry’s Data Security Standard
  • Dealerware uses captured data only to deliver on the value promise and does not have the rights to share it
  • The solution provides dealers with tools to help streamline audits and operational reviews
  • The data and reporting functionalities help dealerships maintain compliance with OEM policies

Dealership Profitability

  • Dealerships can more easily optimize the OEMs programs that drive profitability, efficiency, and customer experience
  • Accuracy of, and access to, information helps maximize the vehicle disposition process
  • Increase loaner program efficiency through reporting analysis to optimize fleet size

Brand Loyalty and Customer Experience

  • Empowering dealerships to maximize profits while increasing CSI scores at the same time (see JD Power CSI study).
  • Consistent brand experience across all dealerships
  • Dealerware employs modern digital best practices to provide customers with experiences that exceed expectations for speed, convenience, and security

Onboarding and Support

  • Dedicated implementation specialist throughout setup
  • Multi-channel ongoing support
  • Ease of Implementation streamlines dealer adoption (accelerates time to value)
  • Full suite of training courses and assessments
  • Product updates (release notes) and best practices resources
  • Regular satisfaction surveys and product feedback sessions
  • Insight into loaner fleet KPIs and service advisor performance

Dealerware for OEMs.
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