Leading Independent Repair Shops
Count on Dealerware
Does your shop offer courtesy vehicles? Maybe you’re just starting to. Either way, Dealerware can help. Your customers already trust you for honest work and fair prices. Handing them the keys to a loaner while their car is on your lift is how you make it easy, and how you keep them from ever going back to the dealer.
Vehicle Tracking and Fleet Protection for Independent Repair Shops
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Keep customers coming back.Courtesy vehicles remove the last reason a customer has to go anywhere else. Dealerware runs your loaners from one screen, across one location or a dozen, so the program is as smooth as your service counter.
- Better customer loyalty. Customers who never wait in the lobby or wait on a shuttle come back, leave the five star review, and send their neighbors. It’s the convenience that keeps them yours for life.
- Higher ROs. A loaner with an approved repair gives customers a reason to say yes to the full estimate, not just the minimum to get back on the road.
- Cost control. Every shuttle run and rideshare credit is money out the door with nothing to show for it. With a tracked fleet, fuel, mileage, tolls and tickets land on the contract, not on your margin.
- Risk management. Digital contracts, license and insurance checks, and photos at check out and check in. The same transparency you give customers on every repair, now on every car you lend.
- Trusted by top OEMs, now available to independent shops. Dealerware safeguards more than 100,000 loaner vehicles per month for leading dealerships across the U.S. and Canada. Now that same platform works for your shop.
Courtesy vehicles for independent shops
Honest answers for shop owners weighing a loaner program, whether you run two cars today or none yet.
Isn’t Dealerware just for dealerships?
No. Dealerware started in dealership service lanes, and the same platform works for any shop that lends vehicles to its customers. Two cars or twenty, one location or a dozen, it’s sized for how an independent shop actually runs.
We already offer a shuttle or rideshare. Why add loaners?
Shuttles tie up a driver and a vehicle, and rideshare credits add up with nothing to show for them. A loaner keeps your customer’s busy life moving without disruption, and with Dealerware you control the car, the contract and the cost.
We don’t offer loaners yet. Can you help us start?
That’s where a lot of shops begin. Our team helps you set your contract terms, driver requirements and vehicle rules so the program is done right the first time, starting with the first set of keys you hand over.
What happens if a customer damages a car?
Every contract captures the customer’s signature, driver’s license and insurance details, plus photos of the car when it leaves and when it returns. No surprises for you or your customer. If there’s new damage, you have the documentation to recover the cost instead of absorbing it.
