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How to Improve Your Service Communication
Competition for customer dollars is stronger than ever. Learn to build loyalty and retain customers by improving dealership communication.... -
What you missed at INSPIRE
Austin, Texas is a city at the center of transformation. In the first week of April, 2022, we brought together about 100 of our partners and peers at ... -
Dealerware best practices and creative ways customers use the platform
Two key indicators to look at when analyzing the performance of your fleet are cost recovery and utilization. The Dealerware platform is filled with f... -
Thanks for visiting Dealerware at NADA
After two long years, it was great to be back in-person with the rest of the automotive retail industry for NADA 2022. We enjoyed meeting with partner... -
Mobility’s Value to Dealerships
WHITE PAPER Mobility’s Value to Dealerships Dealerware commissioned J.D. Power to survey U.S. car owners about the ways their servicing dealerships ... -
What to Do When a Customer is in an Accident
Well-managed loaner fleets can impact the Service Department experience and customer satisfaction with a dealership. That can translate to future sale... -
An electric, connected, and color-changing future
In your dealership's efforts to provide a premium customer experience, opportunities that emerging technologies create must be anticipated.... -
Guide to great customer service
In this guide, learn research-backed strategies for reorganizing and monetizing your courtesy loaner or test drive fleets in new ways. ... -
Use Dealerware to improve your teams’ performance
The service staff at your dealership is the cornerstone of fleet operations and overall service department performance. They hold every part of t... -
Watch the fourth INSPIRE Session here.
Watch the recording of Dealerware's fourth INSPIRE Session: Building Predictive Services with Data and Tech... -
Recap | INSPIRE Session 4: Building Predictive Services
In the final 2021 INSPIRE Session, leaders from Dealerware, Treasure Data, WePredict and Uptake discussed the power of predictive data... -
Closing 2021, a thank you to our partners
At Dealerware, we believe in the power of partnerships. Our new features and changes across the platform in 2021 exemplified just that.... -
Understanding Unsettled Balances
Dealerware's cost recovery makes loaner and rental fleets better. but unsettled balances diminish results. Learn to recover more in this blog... -
Holiday travel forecast provides a great opportunity for service loaner fleets
With consumer confidence in travel on the rise, this holiday season travel volume is expected to surge to nearly pre-pandemic days. Much of that tra... -
Reuters Automotive Summit Panel Recap: 2021
Dealerware CEO Matt Carpenter recently joined other automotive industry experts to discuss a changing market during Reuters Automotive Summit ... -
Dialing in a new fleet with Dealerware
When dealer groups purchase new locations, there’s always a learning curve as the newly-acquired dealership adjusts to the group’s protocols. In t...Fleet size35vehicles
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Traditional mobility trends signal dealer opportunity
The automotive industry is undoubtedly among the most affected by the Covid-19 pandemic. 2020 brought a lot of uncertainty, but as people get back on ... -
How Dealerware’s design team led a major cultural shift – and made it stick.
In 2021, Dealerware's Design team helped the entire organization view UX debt and accessibility as critical categories of development work. ... -
Join the Dealerware team!
In 2016, Dealerware burst into the automotive industry with tools that reduced costs, elevated customer experiences and eliminated anxiety at auto dea... -
Dealerware delivers confidence for OEM loaner programs
We recently spoke with a customers who manages aftersales technology programs for a major luxury OEM. Here's what they think about Dealerware....OEM User
Testimonial -
Accelerating Connected Car Innovation
In a recent webinar presented on Automotive News, representatives from Amazon Web Services and software engineering firm Luxoft spoke about the digita... -
Recap | INSPIRE Session 3: the Power of APIs for Digital Transformation
In Dealerware's third INSPIRE Session, panelists from CDK Global, Spotify, Checkr and Dealerware discussed integration & partnership strategy.... -
Watch the third INSPIRE Session here.
Watch the recording of Dealerware's first INSPIRE Session, Convenience is King: The Future of Retail... -
2021 Fleet technology trends
Looking back a year ago, there were fears in the automotive and transportation industries that we may never fully recover from the pandemic. But as bu... -
2021 Service Manager Survey Shows Speed of Transformation
Results of a survey of nearly 10,000 service managers show how rapidly digital transformation has changed fixed ops departments. ... -
Dealerware in AutoNews
In the August edition of Automotive News’ Fixed Ops Journal, Dealerware spoke with reporter Jim Henry about the ways inventory shortages are putting... -
Salesforce Webinar: 3 steps to becoming a data-driven auto enterprise
Salesforce recently sponsored a webinar on AutoNews about becoming a data-driven organization, and we wanted to apply their lessons more specifically ... -
What makes our toll services different?
If you are a dealer or dealer group in a state with toll roads, like Florida or New York, you’re well aware of how much money and time can go into t... -
Recap: Cost Recovery Webinar
In mid-July, we hosted a webinar to help Dealerware users review and better understand all the cost recovery tools available to them through the platf... -
What Mass Market Dealers Need to Know About Loaner Fleets
Dealerships for mass-market automotive brands often don't provide loaner vehicles to customers. Here's why it's a missed opportunity.... -
ITAS panel discussion: Framing the latest dealership strategies
As the automotive industry is progressively evolving into a digitized market, holding collaborations of like-minded individuals to share thoughts and ... -
Making the most of your small fleet
You may think that fleet management solutions like those offered by Dealerware are important only to big dealer groups with hundreds of cars in their ... -
Dealerware API Unlocks Transformative Solutions for Connected Automotive Retailers
Dealerware's API portal, launched Jul 15, 2021, allows developers to build or improve on digital tools for connected automotive retailers... -
Dealerware President and COO Russell Lemmer Receives Industry Recognition
We are always thrilled to announce the accomplishments of our own. On June 29, 2021 Dealerware’s President and COO Russell Lemmer was recognized at ... -
Celebrating Dealers’ Impact
Dealerships are centerpieces in their communities. In this post, we share some of our favorite stories of dealers' good deeds in the last year... -
Dealerware selected as preferred partner of the Ford and Lincoln Courtesy Transportation Program
Dealerware’s connected car platform will be available to help all 3,000+ Ford and Lincoln dealerships in the U.S. recover costs and deliver exceptio... -
Watch the second INSPIRE Session here.
Watch the recording of Dealerware's first INSPIRE Session, Convenience is King: The Future of Retail... -
Recap: INSPIRE Session 2 From Condos to Cars: The Evolution of the Sharing Economy
The sharing economy has witnessed massive shifts over the last year, leaving a lasting preference for consumers to temporarily own a shared space. Fro... -
Getting loaner and rental vehicles back sooner
Make sure your dealership is getting loaners and rentals back on time to avoid hassle and keep fleet utilization high.... -
Our Continued Commitment
An update on how the Dealerware team is living our vision of a more connected world through Diversity, Equity and Inclusion initiatives.... -
Communication is key in customer service
As an automotive dealer, building great customer relationships is crucial to keeping CSI scores, high, building trust with your customers and making t... -
Watch the first INSPIRE Session here.
Watch the recording of Dealerware's first INSPIRE Session, Convenience is King: The Future of Retail... -
Connected Car – How it can Benefit Your Service Department
With connected car technology from Dealerware, service departments at dealerships are able to access data that can help to understand exactly how each... -
Happy Pride Month from Dealerware!
We're sharing our Pride Month celebration plans to inspire others to take steps to celebrate members of LGBTQIA+ communities.... -
Examining Dealerware’s financial reporting tools.
Keeping a close watch on the financial performance of your fleet is easy with Dealerware's reporting tools. Read tips from our team here.... -
[Toolkit] Transform the way you connect with customers
In this guide, learn research-backed strategies for reorganizing and monetizing your courtesy loaner or test drive fleets in new ways. ... -
Powering Fleet Ops with Data
In this guide, learn research-backed strategies for reorganizing and monetizing your courtesy loaner or test drive fleets in new ways. ... -
Daily, weekly and monthly reporting tips from Dealerware Customer Success
Advice from Dealerware's Customer Success team on the reports dealerships should look at every day, week and month to improve utilization.... -
Keeping CSI High With Dealerware
Dealerware can improve CSI scores, find out how right here!... -
Office Hours Webinar Recap
Dealerware launched three new features in an Office Hours webinar and polled dealerships on how they'd use these tools. In this blog, we dig into the ... -
Recap: INSPIRE Session 1 “Convenience is King”
In the first of a series of panel discussions hosted by Dealerware, retail and automotive experts discussed changing consumer expectations.... -
Auto Industry Veteran Matt Carpenter to lead Dealerware Expansion and Internationalization as CEO
Dealerware will be led through its next phase of growth by auto industry veteran Matt Carpenter. ... -
Dealerware Selected as the Preferred Fleet Management Partner for Audi Canada’s Courtesy Vehicle Program in Continued Canadian Expansion
Dealerware is now the preferred connected fleet management platform for Audi dealerships in Canada. ... -
Dealerware Selected to Support Lexus’ Leadership in Customer Service Experiences
Dealerware’s connected car platform is now available to Lexus dealerships to help accelerate customer service, recover costs and optimize fleet prog... -
Dealerware Selected by Toyota Motor North America to Power ‘Rent a Toyota’ Program Across American Dealer Network
• Dealerware’s connected car platform will now be available to Toyota’s 1,200 dealerships, managing rental fleets and delivering exceptional cus... -
Put used inventory to work to avoid auction & maintain cash flow
Don't send used inventory to auction too soon! Rather than risking a loss at auction, we think used vehicles can generate revenue as part of your flee... -
Streamlining Luxury Fleet Ops with Dealerware
Dealerware's mobile contracting tools and access to more data help Lexus of Tulsa deliver efficient luxury service experiences....Fleet size82vehicles
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Reducing Anxiety Around Rental Management
When Gladys Pacheco took over rental operations at AutoNation Toyota Gulf Freeway, Dealerware made contracts, fleet management & cost recovery simple....Fleet Size36vehicles
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Creating “Self-Guided” Experiences to Support Sales
This year saw rapid innovation in automotive retail. Consumers now have more choice and transparency, and self-guided sales present dealers an opportu... -
Dealerware appoints veteran DevOps leader Denise Iglesias as Vice President of Engineering
Dealerware announces the addition of DevOps leader Denise Iglesias as Vice President of Engineering, a newly-created leadership role, to aid in rapid ... -
How the Dealerware + RedCap Integration Powers Out-of-Dealership Excellence
A new partnership between Dealerware and RedCap provides dealerships with a simple solution to loaner pickup and delivery that will boost CSI scores.... -
Help make our newsletter better
A post featuring a form that will help Dealerware tailor email newsletters to our automotive industry readers' preferences.... -
Dealerware partners with RedCap to simplify pickup & delivery, reduce liability and recover costs
Dealerware announces partnership with RedCap to simplify valet or pickup-and-delivery services for dealerships.... -
What Dealerware customers say about Vehicle Groups
We polled Dealerware users to see how they would use our new Vehicle Groups & Pricing features at their dealerships.... -
A new era in auto retailing? MOVE America recap
At MOVE America in September, Dealerware joined auto industry experts to discuss the future of automotive retail & tech at the dealership.... -
Guide to Tiered Loaner Programs
In this guide, learn research-backed strategies for reorganizing and monetizing your courtesy loaner or test drive fleets in new ways. ... -
Where can you recover more from your fleet?
Learn more about the ways Dealerware automates cost recovery, plus how Dealerware can make fixed ops more efficient while elevating the customer exper... -
Personalizing the service experience makes fixed ops faster
Dealerware's new partnership with MDL autoMation helps dealerships deliver faster, more personalized experiences that inspire customer loyalty. ... -
Dealerware partners with MDL autoMation to offer a more efficient, personalized guest experience for service loaner customers
Dealerware partnered with MDL autoMation to personalize customer experiences in the service lane while increasing operational efficiency for dealershi... -
Success of Contactless Contracting recognized in AutoNews
Dealerware Contactless Contracting helps dealers and customers keep social distance while signing loaner contracts. Automotive News reports on early s... -
Dealerware shares loaner best practices in Ward’s Auto
In Ward's Auto, Dealerware President Russell Lemmer shares advice on the best way to recover costs from your loaner fleet - and where to avoid pitfall... -
Dealerware in AutoNews: “Vendors fast-track digital tools for dealers.”
Dealerware President Russ Lemmer talked to Automotive News about ways automotive retail is changing. In this blog we expand on his comments from AutoN... -
Preparing for the rest of 2020
While late Q2 results delivered a glimmer of hope for the auto industry, dealerships are still doubling down on cost-cutting measures to weather uncer... -
Convenience, savings and more efficient fixed ops.
Dealerware's Contactless Contracting, Connected Car Services and Toll Services help Audi Mechanicsburg improve valet service and handle more repair or...Average fuel
cost recovery 97%per vehicle / month -
What Dealerware customers say about Contactless Contracting
In a series of webinars focused on Dealerware's new Contactless Contracting feature, we learned from customers how it will improve their operations, a... -
[Webinar] How to use Contactless Contracting at your dealership
Watch our recent webinar explaining how Contactless Contracting from Dealerware delivers fast, safe and simple experiences for your customers, with no... -
The end of bad workarounds: Contactless Contracting with Dealerware
Where other vendors require clunky workarounds, Dealerware Contactless Contracting allows automotive retailers to send contracts via text message for ... -
Dealerware Support: how we help you get the most from Dealerware
The Dealerware support team isn't your average call center or helpdesk. They're the product and strategic experts that help Dealerware customers succe... -
Black Lives Matter
We believe Black Lives Matter. And we are committed to being part of the solution. Decisive action today and a thoughtful path forward can bring about... -
Guide to Retail Automotive in the New Normal
Dealerships need to adjust to new customer expectations and expand beyond the lot. In this guide, learn to deploy out-of-dealership experiences. ... -
Dealerware selected by Jaguar Land Rover Canada as the preferred connected car platform for their courtesy vehicle program
Dealerware, the leading connected car platform, was selected as Jaguar Land Rover Canada's preferred connected car platform for courtesy vehicle progr... -
Virtual onboarding: how Dealerware gets you set up to succeed, fast.
Changing fleet management software shouldn't slow dealerships down. In this article, read how Dealerware handles setup virtually, saving new customers... -
OEM Playbook: Courtesy Vehicle Program Launches
The Dealerware Playbook for OEM Courtesy Vehicle Program Launches. Learn how to effectively plan, launch and encourage retailer adoption of new progra... -
A great time for fleet experiments
Dealerships everywhere are adjusting to new customer expectations. Experimenting with new fleet use cases may help them weather the storm more comfort... -
How Dealerships are Supporting Communities
Auto dealers have always been committed to their neighbors. Today, they're stepping up to help first responders and frontline workers in challenging t... -
Loaner Fleet Management Playbook
In this Dealerware playbook learn fleet management strategies you can put into action today, plus how Dealerware drives profitability.... -
Customer Highlight: Keeping Business Moving Amid a Pandemic
How Dealerware is helping Jaguar Land Rover Englewood in New Jersey deliver great customer experiences outside the dealership....Fleet size 38vehicles
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Delivering Fleet Flexibility at Fox Valley Auto Group
Dealerware delivered on promised savings for toll, fuel and damage costs, then helped Fox Valley Auto Group succeed with a new plan to use their fleet...Fleet size 43vehicles
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What we’re learning about Pickup & Delivery
During our recent webinars on pickup & delivery best practices, we asked our auto industry audiences about demand for the service. Here's what we lear... -
Bigger than us.
Dealerships are stepping up for their communities in times of uncertainty. Read how Dealerware helped one customer deliver peace of mind and some much... -
How to provide Pickup & Delivery using Dealerware [Webinar]
Watch our webinar guide to launching pickup & delivery services at your dealership. Learn how to set up devices, employees and vehicles for out-of-dea... -
Modernizing Service Experiences
In 2019, Dealerware commissioned J.D. Power to survey U.S. car owners on their preferences in interactions with dealership service departments. Their ... -
Power Pickup and Delivery with Dealerware
A how-to guide on taking service operations to your customer’s driveway.... -
Adjusting Dealership Operations in Response to COVID-19
Like many businesses across the US and around the world, Dealerware is watching the spread of COVID-19 closely and thinking daily about the impact tha... -
What You Missed: Jaguar Land Rover Retailer Conference 2020
Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and there was A LOT),... -
Dealerware Completes Certification in Reynolds Certified Interface Program to Further Deliver End-to-End Digital Fleet Management Solutions that Drive Dealer Profitability
With the right digital tools and processes, loaner fleet operations can provide the most significant source of customer satisfaction and profitability... -
Dealerware is Officially Jaguar Land Rover’ North America’s Preferred Courtesy Vehicle Program Vendor
AUSTIN, Texas, Oct. 8, 2019 – Dealerware announces its selection by Jaguar Land Rover North America as the preferred fleet management softw... -
Arrowhead Group Names Dealerware an Official Partner
AUSTIN, TX August 14, 2019 – Today, Arrowhead Group announced their official partnership with Dealerware, a modern fleet management platform, as... -
Dealerware is now a PDP Approved Vendor
AUSTIN, TX August 7, 2019 – Dealerware has become an approved vendor of PDP Group, a subsidiary of The Amynta Group. Dealerware offers a connect... -
Guidepoint and Dealerware Announce Exclusive Partnership
Automotive dealerships throughout North America will be able to maximize the profitability and efficiency of their loaner fleet programs thanks to a n... -
Launching a courtesy loaner program with Dealerware
How Coggins Ford of Jacksonville, Florida used Dealerware to streamline their new courtesy loaner program, reduce customer wait times and set a positi...Fleet size8vehicles
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Turning Fleet Costs into Profits with Dealerware
How Jaguar Land Rover Chandler uses fleet performance metrics and mobile contracts for more efficient service loaner operations. ...Fleet size47vehicles
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Goodbye paper! Modernizing fleet management at Mercedes of Manhattan
How Dealerware helped Mercedes of Manhattan slash customer wait times from 2 to 20 minutes and recover hundreds of dollars from each vehicle, every mo...Average fuel
cost recovery $209per vehicle / month -
Customer Story:
Volkswagen SouthtowneUntil recently, Maddy Leonard, Customer Relations Manager at Volkswagen Southtowne, relied on time-consuming manual tasks to manage the dealership’s...Average fuel
cost recovery 100%per vehicle / month -
Better data, better vendor, better operations for Audi of Cape Cod
Frustrations with an unreliable vendor pushed Audi of Cape Cod to upgrade to Dealerware, move past paper contracts and start recovering fuel, toll and...Fleet size20vehicles
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How to Modernize Loaner Fleet Management in a Day
Why Volkswagen of St. Augustine ditched whiteboards, paper and carbon copies for mobile contracts and a connected fleet that helps them recover fuel c...Fuel recovered100%per vehicle / month
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More secure service experiences at Volvo Village of Danvers
How Volvo Village of Danvers adopted more secure data handling processes while changing their courtesy loaner fleet from a cost center to a profit cen...Fleet size15vehicles
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How VW Cherry Hill recoups tolls (and late fees) from the interstate next door
How Dealerware helped Cherry Hill Volkswagen move from paper to digital reporting, unlock new profit opportunities and grow (double) their courtesy lo...Fleet size25vehicles
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Dealerware Increases CSI By 27 points According To J.D. Power
JD Power study shows Dealerware increases CSI scores for dealers while eliminating millions in costs.... -
JD Power SSI Study 2018: What You Need To Know
Recently, JD Power published their 2018 SSI study, an annual report measuring customer satisfaction during the dealership sales experience. The resul... -
Automotive News Future of Service Loaners Panel with Dealerware
At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, spoke on a panel about the future of service loaners.... -
Customer Story:
Audi Pembroke PinesSince using Dealerware, Audi Pembroke Pines is now able to get a customer into a loaner vehicle three times faster and is automatically recovering fue...Fleet size69vehicles
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Customer Story:
Audi Rusnak/WestlakePrior to the implementation of Dealerware, Audi Rusnak/Westlake’s loaner program relied heavily on paper processes that created inefficencies for em...Total fuel
cost recovery $4Kover 7 month period -
Customer Story:
Audi CiceroAfter relying on a mostly paper process for years, the service department at Audi Cicero made the decision to implement Dealerware’s fully digital s...Fleet size19vehicles
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Dealerware Presentation at Automotive News’ Fixed Ops Journal Forum 2018
At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, presented to the audience a vision of the future of mobility.... -
What You Missed: Jaguar Land Rover Retailer Conference 2018
Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and there was A LOT),... -
Dealerware Updates [2018 YTD]
Now that we are nearly halfway through 2018, let’s take a moment to recap and celebrate the Dealerware features and enhancements released this y... -
Customer Story:
Jaguar Land Rover AustinJaguar Land Rover Austin implemented the Dealerware solution in January of 2018 and have since transformed their fleet operation and are delighting cu...Fleet size76vehicles
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500 extra man-hours renew a focus on profits, not paper contracts
How Dealerware Connected Car Services help Audi of Wallingford keep track of their courtesy fleet, reduce maintenance time and get customers in cars f...Fleet size29vehicles
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Customer Story:
Audi GrapevineTolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money after ba...Fleet size78vehicles
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McDonald Auto Group Implements Fully Digital Process and Saves
Like most dealerships, loaner management is one of McDonald Automotive Group’s greatest expenses on their dealerships’ P&L. Leadership recognized ...Total
savings$304kper year
