Resources

Discover more about how dealerships use Dealerware to find success.

Ross Gebhart
0
Customer Stories
July 12, 2019

Dealership Case Study: Coggin Ford Jacksonville

Until recently, Al Miller, Service Manager at Coggin Ford in Jacksonville, FL, relied on an external rental car company to provide his customers with alternative…
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Ross Gebhart
0
Customer Stories
July 12, 2019

Dealership Case Study: Jaguar Land Rover Chandler

For too long, Jim Deboy, Service Manager at Jaguar Land Rover Chandler, managed the dealership’s courtesy vehicle program using a system that was outdated and…
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Ross Gebhart
0
Customer Stories
June 21, 2019

Dealership Case Study: Mercedes-Benz of Manhattan

The service team at Mercedes-Benz of Manhattan continue to run a successful courtesy car operation, despite the challenges created by their previous fleet management system.
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Travis Wright
0
Guidepoint Dealerware partnership
News
June 6, 2019

GUIDEPOINT AND DEALERWARE ANNOUNCE EXCLUSIVE PARTNERSHIP

Automotive dealerships throughout North America will be able to maximize the profitability and efficiency of their loaner fleet programs thanks to a new partnership between…
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Ross Gebhart
0
Customer Stories
June 3, 2019

Dealership Case Study: Volkswagen Southtowne

Until recently, Maddy Leonard, Customer Relations Manager at Volkswagen Southtowne, relied on time-consuming manual tasks to manage the dealership’s courtesy loaner program.
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Ross Gebhart
0
Customer Stories
May 28, 2019

Dealership Case Study: Audi Cape Cod

For Rob Wall, Service Manager at Audi of Cape Cod, the lack of a fleet management platform that could support their loaner operation was costing…
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Ross Gebhart
0
Customer Stories
May 28, 2019

Dealership Case Study: Volkswagen of Saint Augustine

Moving to a new system or process at a dealership can feel overwhelming. The team at Volkswagen of Saint Augustine, however, showed that with the…
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Ross Gebhart
0
Customer Stories
April 16, 2019

Dealership Case Study: Volvo Village of Danvers

The cost of the solution is paid for by the costs they are now recovering and their customers are enjoying an elevated experience.
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Ross Gebhart
0
Customer Stories
March 7, 2019

Dealership Case Study: Volkswagen Cherry Hill

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…
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Ross Gebhart
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Article
December 13, 2018

JD Power CSI Study

JD Power study shows Dealerware increases CSI scores for dealers while eliminating millions in costs.
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Travis Wright
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Article
December 3, 2018

JD Power SSI Study 2018: What You Need To Know

Recently, JD Power published their 2018 SSI study, an annual report measuring customer satisfaction during the dealership sales experience. The results are far reaching but…
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Ross Gebhart
0
Customer Stories
October 26, 2018

Dealership Case Study: Audi Pembroke Pines

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…
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Travis Wright
0
automotive news dealerware fixed ops forum 2018
News
September 30, 2018

Automotive News Future of Service Loaners Panel with Dealerware

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, spoke on a panel about the future of service loaners.Speakers: Russ…
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Ross Gebhart
0
Customer Stories
September 12, 2018

Dealership Case Study: Audi Rusnak/Westlake

Prior to the implementation of Dealerware, Audi Rusnak/Westlake’s loaner program relied heavily on paper processes that created inefficencies for employees and increased the amount of…
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Ross Gebhart
0
Customer Stories
August 24, 2018

Dealership Case Study: Audi Cicero

After relying on a mostly paper process for years, the service department at Audi Cicero made the decision to implement Dealerware’s fully digital solution to…
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Travis Wright
0
automotive news dealerware fixed ops forum 2018
News
August 23, 2018

Dealerware Presentation at Automotive News’ Fixed Ops Journal Forum 2018

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, presented to the audience a vision of the future of mobility.…
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Travis Wright
0
jaguar land rover retail conference 2018 dealerware
Article
July 2, 2018

What You Missed: Jaguar Land Rover Retailer Conference 2018

Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and…
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Ross Gebhart
0
White Paper
June 29, 2018

Using Data Security to Enhance the Customer Experience

Time and data security are two of the most valuable commodities for today’s always-on consumer.
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Travis Wright
0
Customer Stories
June 28, 2018

Dealership Case Study: Jaguar Land Rover Austin

Jaguar Land Rover Austin implemented the Dealerware solution in January of 2018 and have since experienced a number of benefits using the software to manage…
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Travis Wright
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Article
June 22, 2018

Adding a Personal Touch with Technology

Technology can go a long way towards improving the customer experience, but 82% of consumers in the US still prefer human interaction. Even as technology…
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Travis Wright
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Article
June 18, 2018

Dealerware Updates [2018 YTD]

Now that we are nearly halfway through 2018, let's take a moment to recap and celebrate the Dealerware features and enhancements released this year. Data…
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Ross Gebhart
0
Customer Stories
May 18, 2018

Dealership Case Study: Audi of Wallingford

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…
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admin
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Playbook
April 19, 2018

The Loaner Fleet Playbook

This comprehensive guide provides the blueprint for service departments to streamline business processes, standardize daily tasks, and improve customer satisfaction.
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admin
0
Customer Stories
April 18, 2018

Dealership Case Study: Audi Grapevine

Tolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money…
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admin
0
Customer Stories
April 18, 2018

McDonald Auto Group Implements Fully Digital Process and Saves

Like most dealerships, loaner management is one of McDonald Automotive Group’s greatest expenses on their dealerships’ P&L. Leadership recognized the need to manage the rising…
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