Resources - Dealerware

Ross Gebhart

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Customer Story

April 16, 2019

Volvo Village of Danvers Eliminates Costs and Elevates Customer Experience

The cost of the solution is paid for by the costs they are now recovering and their customers are enjoying an elevated experience.

Ross Gebhart

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Customer Story

March 7, 2019

Volkswagen Cherry Hill Converts to a Fully Digital Solution

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…

Ross Gebhart

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Article

December 13, 2018

JD Power CSI Study

JD Power study shows Dealerware increases CSI scores for dealers while eliminating millions in costs.

Travis Wright

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Article

December 3, 2018

JD Power SSI Study 2018: What You Need To Know

Recently, JD Power published their 2018 SSI study, an annual report measuring customer satisfaction during the dealership sales experience. The results are far reaching but…

Ross Gebhart

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Customer Story

October 26, 2018

Audi Pembroke Pines

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…

Travis Wright

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News

September 30, 2018

Automotive News Future of Service Loaners Panel with Dealerware

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, spoke on a panel about the future of service loaners.Speakers: Russ…

Ross Gebhart

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Customer Story

September 12, 2018

Audi Rusnak/Westlake uses Dealerware to create program efficiencies and increase the bottom line.

Prior to the implementation of Dealerware, Audi Rusnak/Westlake’s loaner program relied heavily on paper processes that created inefficencies for employees and increased the amount of…

Ross Gebhart

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Customer Story

August 24, 2018

Audi Cicero uses Dealerware to recover an unreturned vehicle.

After relying on a mostly paper process for years, the service department at Audi Cicero made the decision to implement Dealerware’s fully digital solution to…

Travis Wright

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News

August 23, 2018

Dealerware Presentation at Automotive News’ Fixed Ops Journal Forum 2018

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, presented to the audience a vision of the future of mobility.…

Travis Wright

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jaguar land rover retail conference 2018 dealerware

Article

July 2, 2018

What You Missed: Jaguar Land Rover Retailer Conference 2018

Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and…

Ross Gebhart

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White Paper

June 29, 2018

Using Data Security to Enhance the Customer Experience

Time and data security are two of the most valuable commodities for today’s always-on consumer.

Travis Wright

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Customer Story

June 28, 2018

Customer Story: Jaguar Land Rover Austin

Jaguar Land Rover Austin implemented the Dealerware solution in January of 2018 and have since experienced a number of benefits using the software to manage…

Travis Wright

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Article

June 22, 2018

Adding a Personal Touch with Technology

Technology can go a long way towards improving the customer experience, but 82% of consumers in the US still prefer human interaction. Even as technology…

Travis Wright

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Article

June 18, 2018

Dealerware Updates [2018 YTD]

Now that we are nearly halfway through 2018, let's take a moment to recap and celebrate the Dealerware features and enhancements released this year. Data…

Ross Gebhart

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Customer Story

May 18, 2018

Audi Wallingford Saves Six Months of Employee Hours

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a…

admin

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Playbook

April 19, 2018

The Loaner Fleet Playbook

This comprehensive guide provides the blueprint for service departments to streamline business processes, standardize daily tasks, and improve customer satisfaction.

admin

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Customer Story

April 18, 2018

Audi Grapevine Automates Toll Recovery and Saves Thousands

Tolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money…

admin

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Customer Story

April 18, 2018

McDonald Auto Group Implements Fully Digital Process and Saves

Like most dealerships, loaner management is one of McDonald Automotive Group’s greatest expenses on their dealerships’ P&L. Leadership recognized the need to manage the rising…

Travis Wright

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Customer Story

April 18, 2018

Audi of Wallingford Improved Efficiencies and Increased Customer Satisfaction

After implementing the Dealerware solution, Audi of Wallingford saved their customer 21,000 minutes and their employees 482 hours over a six month period.