Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and there was A LOT), the 2020 Jaguar Land Rover Retailer Conference was a huge success! Let’s take a quick tour through some of the highlights from this year’s event.

With the right digital tools and processes, loaner fleet operations can provide the most significant source of customer satisfaction and profitability at the dealership today. However, service departments must be able to maximize program efficiencies, while delivering exceptional customer experience to fully realize those profits. Today, modern fleet management platform Dealerware is announcing it has […]

AUSTIN, Texas, Oct. 8, 2019 – Dealerware announces its selection by Jaguar Land Rover North America as the preferred fleet management software vendor. The news follows the tremendous success of a program across 30 Jaguar Land Rover North America retailers who implemented Dealerware’s fully connected fleet management software, resulting in the drastic improvement of operational best […]

AUSTIN, TX August 14, 2019 – Today, Arrowhead Group announced their official partnership with Dealerware, a modern fleet management platform, as both businesses continue their rapid expansion across the retail automotive space. This latest announcement allows Dealerware customers to integrate Arrowhead’s simplified insurance experience with Dealerware’s fully-digital fleet management system.  Dealerware offers retail automotive operations […]

AUSTIN, TX August 7, 2019 – Dealerware has become an approved vendor of PDP Group, a subsidiary of The Amynta Group. Dealerware offers a connected fleet management platform for the modern retailer. PDP, as one of the leading providers of specialized insurance services and title administration solutions to dealerships, lenders and manufacturers, will partner with […]

Automotive dealerships throughout North America will be able to maximize the profitability and efficiency of their loaner fleet programs thanks to a new partnership between two automotive-retail technology leaders.

Until recently, Al Miller, Service Manager at Coggin Ford in Jacksonville, FL, relied on an external rental car company to provide his customers with alternative transportation while their vehicles were being serviced.

For too long, Jim Deboy, Service Manager at Jaguar Land Rover Chandler, managed the dealership’s courtesy vehicle program using a system that was outdated and lacked the important features he needed to run a successful operation. Now with Dealerware, the dealership is eliminating costs, creating program efficiencies, and elevating the customer experience.

The service team at Mercedes-Benz of Manhattan continue to run a successful courtesy car operation, despite the challenges created by their previous fleet management system.

Until recently, Maddy Leonard, Customer Relations Manager at Volkswagen Southtowne, relied on time-consuming manual tasks to manage the dealership’s courtesy loaner program.

For Rob Wall, Service Manager at Audi of Cape Cod, the lack of a fleet management platform that could support their loaner operation was costing them time and money.

Moving to a new system or process at a dealership can feel overwhelming. The team at Volkswagen of Saint Augustine, however, showed that with the right partner, change can be simple and seamless.

The cost of the solution is paid for by the costs they are now recovering and their customers are enjoying an elevated experience.

With Dealerware’s fully digital, fully mobile solution, Bill and his team were able to eliminate the paperwork, reduce the contract and credentialing process down to just minutes

JD Power study shows Dealerware increases CSI scores for dealers while eliminating millions in costs.

Recently, JD Power published their 2018 SSI study, an annual report measuring customer satisfaction during the dealership sales experience. The results are far reaching but a common thread running throughout the report is a growing customer preference for digital communications which creates an opportunity for dealers to do more to meet that need.

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, spoke on a panel about the future of service loaners.

Since using Dealerware, Audi Pembroke Pines is now able to get a customer into a loaner vehicle three times faster and is automatically recovering fuel costs.

Prior to the implementation of Dealerware, Audi Rusnak/Westlake’s loaner program relied heavily on paper processes that created inefficencies for employees and increased the amount of time customers spent in the loaner contract process.

After relying on a mostly paper process for years, the service department at Audi Cicero made the decision to implement Dealerware’s fully digital solution to manage their entire loaner fleet operation.

At the Automotive News Fixed Ops Forum on August 8th, Dealerware's GM, Russ Lemmer, presented to the audience a vision of the future of mobility.

Whether you were unable to attend the event or simply didn’t have enough time to experience all of what the show had to offer (and there was A LOT), the 2018 Jaguar Land Rover “Electrify The Pace” Retail Conference was a huge success! Let’s take a quick tour through some of the highlights from this […]

Now that we are nearly halfway through 2018, let’s take a moment to recap and celebrate the Dealerware features and enhancements released this year. Data Security & Compliance PCI Compliance. Dealerware is officially PCI (Payment Card Industry) compliant. Your customer’s data has always been secure, but now Dealerware is the only loaner management solution to meet […]

Jaguar Land Rover Austin implemented the Dealerware solution in January of 2018 and have since transformed their fleet operation and are delighting customer in entirely new ways. Mobile Contracts Dealership   location TX Austin, Texas fleet size 76 vehicles Jaguar Land Rover Austin implemented the Dealerware solution in January of 2018 and have since experienced […]

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a total of 21,000 minutes, dramatically increasing their customer’s experience.

Tolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money after bad. The choice was either to not manage the process and eat the cost, or allocate valuable employee resources toward the tedious process of trying to connect contracts to tolls for payment.

Like most dealerships, loaner management is one of McDonald Automotive Group’s greatest expenses on their dealerships’ P&L. Leadership recognized the need to manage the rising costs of personnel required to manage the growing loaner operation while delivering exceptional customer service.