“We have been busier than ever in a new building with larger fleet.Now that we have the seamless experience of Dealerware to manage tolls, I’m saving at least an hour a day and can now spend more time on customer experience,” says Alysa Ory, Service Manager at Audi Grapevine.
Recover lost tolls
Tolls were a major source of friction for Audi Grapevine and with over 1,000 tolls a month to manage, that friction meant throwing good money after bad.
The choice was either to not manage the process and eat the cost, or allocate valuable employee resources toward the tedious process of trying to connect contracts to tolls for payment.
Since implementing Dealerware, Audi Grapevine is saving valuable time, recouping massive costs, and improving the customer experience.