“In addition to a faster process of getting customers into service loaners, Dealerware’s connected car devices automatically capture necessary vehicle information, like fuel and mileage, without employees having to check it manually. Now, our service team is spending more time on high value tasks and is able to focus on providing an even better customer experience,” says Michael Coughlin, Service Manager at Audi Wallingford.

By offering customers a seamless loaner fleet experience that eliminates time waiting in line and completing paperwork, Audi of Wallingford has saved their customers a total of 21,000 minutes, dramatically increasing their customer’s experience.

Not only that, but their employees saved 482 hours by using Dealerware’s fully connected mobility solution, giving them more time to focus on more high-value tasks.